CONTACT MANAGEMENT AND TELESELLING
Managing the relationship between company and clients is a delicate and complex process, many companies are not structured in such a way as to follow several markets and in several languages in an effective manner, because this would imply having highly specialized dedicated in-house professionals. The Contact Management service by Geocom Italia was born to facilitate information exchange by preparing the grounds for the sales network. The activity is managed by several teams, continuously updating, following a precise work method involving the company’s Management and the sales department. The service is provided by mothertongue staff: Russian, Ucranian, Chinese, Spanish, Portuguese, Turkish, English, German, Swedish, Polish, French, Indian.
What is the purpose of contact management?
Contact Management is the tool which enables you to answer these questions:
- What do my clients really need?
- What influences them in their purchasing process?
- How do they evaluate my product compared to my competitors?
- Can I fix business appointments for the sales network?
Geocom Italia’s Contact Center comprises a division dedicated to Outbound Teleselling, not only intended as telephone sales by means of a direct business proposal. Teleselling by Geocom Italia is also specialized in upselling actions, cross selling, opinion surveys and market research, customer satisfaction surveys, profiling of acquired clients, database building, lead generation, welcome call and customer retention campaigns.
GEOCOM ITALIA CONTACT CENTER SERVICES